Total Health Care Llc Privacy & Data Protection Policy

PRIVACY POLICY

Total Health Care LLC (“THC”) websites, applications (including mobile applications), and other offerings from THC, (“Platform”) operated by THC LLC (“THC”) enables health facilities operators to run their day-to-day operations, and healthcare service providers (“Healthcare Providers”) provide medical related services (“Healthcare Services”) to patients (“Healthcare Seekers) and for Healthcare Seekers to access Healthcare Services.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process. Throughout this Privacy Policy we may refer to THC as “us” or “we,” and to you as the “user” or “customer.”

If at any time you have questions about our practices or any of your rights described below, you may reach our dedicated team that is responsible for this by contacting dataprotection@totalhealthcare360.com. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

This Privacy Policy (“Privacy Policy”) governs the Platform whether accessed directly, via mobile software, or through a third-party application or service. This Privacy Policy sets out our policies and procedures regarding the collection, use and disclosure of information on our Platform. Other than as set forth herein, we will not provide your personally identifiable information (“Personal Information”) to third parties without your specific permission. We respect your privacy and are committed to protecting your Personal Information you may provide us through our Platform. This Privacy Policy applies only to information we collect through our Platform and does not apply to our collection of information, other than Personal Information, from other sources.

BY ACCESSING THIS PLATFORM, YOU ACKNOWLEDGE THAT THAT YOU HAVE READ AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE AND THAT YOU CONSENT TO HAVING YOUR DATA TRANSFERRED TO, AND PROCESSED IN, THE UNITED STATES OF AMERICA. IF YOU DO NOT AGREE, PLEASE IMMEDIATELY STOP ACCESSING OUR PLATFORM.

INFORMATION WE COLLECT

THC cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services, and Platform (collectively, our “Services”).

Our Platform typically collects three kinds of information about you: (a) information that you provide that personally identifies you; (b) account related information; and (c) information that does not personally identify you, but that we automatically collect when you visit our Platform or that you provide us.


  • Personal Information: We may receive and store any information you enter on our Platform or provide to us in any way. Our definition of Personal Information includes any information that may be used to specifically identify or contact you, such as your name, mail address, phone number, etc. As a general policy, we do not automatically collect your Personal Information when you visit our Platform. In certain circumstances, we may request, allow or otherwise provide you an opportunity to submit your Personal Information in connection with a feature, program, promotion or some other aspect of our Platform. For instance, depending on your category of use (i.e. either as a Healthcare Provider or Healthcare Seeker) you will be required to provide, but not limited to the following: (a) your name, email, address, phone number, allergies, medical reports, medical histories, blood group, genotype, next-of-kin, license status, other data that could directly or indirectly identify you etc. when registering with our Platform or creating a profile; or (b) provide certain demographic information about you (e.g., age, gender, education, etc.). This information is required to enable us deliver on the Services on our Platform.

  • Account-related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded. Cookies and similar technologies on our Platforms and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with the Platform and our Services. This allows us to provide you with more relevant product offerings, a better experience on our Platform, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services. Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, and location information. This information includes specific data about your interactions with the features, content, and links (including those of third parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

  • Non-Personal Information: Our definition of non-personal information is any information that does not personally identify you. Non-personal information can include certain Personal Information that has been de-identified; that is, information that has been rendered un-anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your Personal Information. We also automatically collect certain non-personal information from you when you access our Platform through our cookies and other similar technologies. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third party platform from which your visit originated, the operating system you are using (e.g., Vista, Windows XP, Mac OS, etc.), the domain name of your Internet service provider (e.g., CenturyLink, Google, Cox, etc.), the search terms you use on our Platform, the specific web pages you visit, and the duration of your visits. If you access our Platform via your mobile device, we may collect or receive information that uniquely identifies your device (unique device identifiers or UDID, MAC address and IP Address).

HOW WE USE & SHARE THE INFORMATION COLLECTED

We will not share or rent your Personal Information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other sources and use it to improve and personalize our Services, content and advertising. We may also use your Personal Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Platform Terms of Use and this Privacy Policy, track complaints about vendors and retailers, comply with applicable law, and cooperate with law enforcement activities. Our use and disclosure of your Personal Information shall be subject to applicable laws and any other applicable regulations that may be enacted from time to time.


We share the information we receive or collect only as provided herein or with your consent, to the entities described below.

Personally Information: The personally identifiable information you submit to us is generally used to carry out your requests (medical consultation, and/or related requests), respond to your medical inquiries, better serve you, or in other ways directly associated with the circumstances in which you provided the information. We may also use this information to later contact you for a variety of reasons, such as customer service, providing you promotional information for our products or those of our parent company, subsidiaries or other affiliated companies (“Affiliated Companies”), or to communicate with you about content or other information you have posted or shared with us via our Platform. You may opt-out from receiving future promotional information from us or our Affiliated Companies, or direct that we do not share your information with any Affiliated Companies, as set forth below.


In certain instances, we may also share your Personal Information with other users for the purpose of providing relevant services to you or our third party vendors performing functions on our behalf or other Users (or on behalf of our Affiliated Companies) – e.g., vendors that process credit card orders, deliver our merchandise as it relates to our Services, administer our promotions, provide us marketing or promotional assistance, analyze our data, assist us with customer service, etc.. In addition, we may share your Personal Information with participating sponsors to a program or promotion you enter via our Platform. Further, we may share your Personal Information with third parties such as our co-promotional partners and others with whom we have marketing or other relationships. As we continue to develop our business, we might sell or buy other businesses or services. In such instances, information, including Personal Information may be transferred together with other business assets. Except as provided in this Privacy Policy, our Terms of Service, or as set forth, when you submit the information, your Personal Information will not be shared or sold to any third parties without your prior approval or consent.


We may release Personal Information when we believe in good faith that such release is necessary to comply with the law; enforce or apply our Terms of Service and the Privacy Policy; or protect the rights, property, or safety of THC, our employees, our Users, or Third-Party Service Providers engaged in relation to the Platform or our business. This includes, without limitation, exchanging information with other companies and organizations for fraud detection/prevention.


You will be notified when your personal information may be shared with third parties under circumstances other than those listed above.

To the extent permissible by law, when we share your Personal Information with vendors and third parties (other than in the case of law enforcement agents) we, (i) require them to use your data in accordance with the terms of this Privacy Policy and in accordance with the law; and (ii) only permit them to process your Personal Information for specified purposes and in accordance with our instructions.



Account related information and supplemented data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.


Non-Personal Information: We use non-personal information in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others but remember that aggregate information is anonymous information that does not personally identify you.

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that for which we have been given permission, as necessary to deliver the Services you purchase or interact with, or as we might be required or permitted for legal compliance or other lawful purposes. These uses include: Delivering, improving, updating, and enhancing the Services we provide to you and your overall experience on the Platform. We collect various information relating to your purchase, use, and/or interactions with our Services. We utilize this information to:

  1. Improve and optimize the operation and performance of our Services (again, including our Platform and mobile applications)
  2. Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
  3. Detect and prevent fraud and abuse of our Services and systems
  4. Collecting aggregate statistics about the use of the Services
  5. Understand and analyze how you use our Services and what products and services are most relevant to you.

Often, much of the data collected is aggregated or statistical data about how individuals use our Services and are not linked to any personal data, but to the extent it is itself personal data or is linked or linkable to personal data, we treat it accordingly. Sharing with trusted third parties. We may share your personal data with Healthcare Providers, affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

Sharing with Trusted Third Parties

We may share your personal data with Healthcare Providers, affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

  1. Processing credit or debit card payments
  2. Serving advertisements
  3. Conducting contests or surveys
  4. Performing analysis of our Services and customers' demographics
  5. Communicating with you, such as by way email or survey delivery
  6. Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing, or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).


Communicating with you. We may contact you directly or through a third-party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  1. Email
  2. Text (SMS) messages
  3. Telephone calls
  4. Automated phone calls or text messages.
  5. Or any other means of communication

y default, when you create a Profile, these features are enabled. You may also update your subscription preferences concerning receiving communications from us and/or our partners by signing into your account and visiting the “Account Settings” page.

If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from any of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.


Compliance with legal, regulatory, and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical or otherwise, upon their request.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you if we are required to provide your personal information to third parties as part of the legal process.


Platform analytics. We use multiple web analytics tools provided by service partners to collect information about how you interact with our Platform, including what pages you visit, what site you visited before visiting our Platform, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our Platform. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their privacy policies.


Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our Platform and other platforms and based on the products you currently own. These offers will be displayed as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our web pages and other Platforms. Our third-party partners may use technologies such as cookies to gather information about such activities to provide you with advertising based on your browsing activities and interests and to measure advertising effectiveness. Our Platform contains links to third-party platforms. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any platform you visit.


If you request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods: mandated by law, contract, or similar obligations applicable to our business operations; for preserving, resolving, defending, or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records. If you have any questions about the security or retention of your personal data, you can contact us at or dataprotection@totalhealthcare360.com

Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by, or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.


Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by, or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

COOKIES AND PREFERENCE BASED ADVERTISING

• Cookies and Web Beacons: We automatically receive and store certain types of non-personally identifiable information whenever you interact with us. For example, like many platforms, we use “cookies”, “log data”, “web beacons” (also called “clear gifs” or “pixel tags”) and other identifiers to receive and store certain types of information such as your IP address, pages you requested, shopping and purchase preferences and history, when your web browser accesses our Platform. The Platform may automatically collect usage information, such as the numbers and frequency of visitors to our Platforms and their components.


itors to our Platforms and their components. “Cookies” are small files that we transfer to your computer's hard drive or your web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you. We use cookies to save you time while using the Platform, remind us of who you are, and track and target user interests in order to provide a customized experience. Cookies also allow us to collect Non-Personal Information from you, like which pages and applications you visited and what links you clicked on. Use of this information helps us to create a more user-friendly.


We may use other industry standard technologies like pixel tags and web beacons to track your use of our Platform pages and promotions, or unique device identifiers (UDID) or advertiser identifiers in mobile applications, and we may allow our third-party service providers to use these devices on our behalf. We may also utilize pixel tags and web beacons provided by our affiliates and/or marketing partners for the same purposes.

"Web beacons" are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of users, when an email has been opened, and to provide other information.

Examples of the information we collect and analyze in this manner include the Internet Protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; your activities our Platform, including the products you view or searched for, as well as the URL you come from and go to next (whether this URL is on our Platform or not); and cookie number. It is important to note that the cookies and Web beacons that we use do not contain and are not tied to Personal Information about you.


"Pixel tags" allow us to measure and improve our understanding of visitor traffic and behavior on our Platform, as well as give us a way to measure our promotions and performance.


If you are concerned about the storage and use of cookies, you may be able to direct your internet browser to notify you and seek approval whenever a cookie is being sent to your web browser or hard drive. You may also delete a cookie manually from your hard drive through your internet browser or other programs. Please note, however, that some parts of our Platform will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

You can also choose not to provide us with certain information, but then you may not be able to participate in or utilize certain activities, such as receive email alerts, post comments to our Platforms, create a user profile, perform searches or queries, send messages, purchase products or services, communicate with us or perform other services that will be beneficial to you and that will ensure you receive the best of our Services.

Preference Based Advertising

We may work with third parties, including advertising companies and Platform analysis firms, who use cookies and web beacons to collect non-Personal Information when you visit our Platform and third-party sites. This non-Personal Information, collected through cookies and web beacons, is typically used by these third-party advertising companies (i.e., advertising networks) to serve you with advertisements while on third party sites tailored to meet your preferences and needs. We have no access to or control over these cookies. This Privacy Policy covers, among others, the use of cookies and web beacons on our Platform only and does not cover the use of cookies or web beacons by any advertiser.

OTHER USES & INFORMATION

IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers (computers that “serve up” web pages) automatically identify your computer by its IP address. When visitors request pages from our Platform, our servers typically log their IP addresses. We collect IP addresses for purposes of system administration, to report non-personal aggregate information to others, and to track the use of our Platform. IP addresses are considered non-personal information and may also be shared as provided above. It is not our practice to link IP addresses to anything personally identifiable; that is, the visitor's session will be logged, but the visitor remains anonymous to us. However, we reserve the right to use IP addresses to identify a visitor when we feel it is necessary to enforce compliance with our Platform rules or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Platform, or other users; or (d) in an emergency to protect the health and safety of our Platform’s users or the general public.


Email Communications: If you send us an email with questions or comments, we may use your Personal Information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, national identification number, or bank account information, to us by email. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a particular service or sign up for a feature that involves email communications, it relates to purchases or payments you have made with us (e.g., product updates, customer support, medical consultation, purchase of drugs, payment for medical consultation, etc.), we are sending you information about our other products and services, or you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us; that is, agree to some communications but not others. You may “opt out” of receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of most emails we send, or as provided below; provided, however, we reserve the right to send you transactional emails such as customer service communications.


Transfer of Assets: As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the Personal Information and non-personal information we have about you will be transferred to and used by this acquiring entity, though we will take reasonable steps to ensure that your preferences are followed. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.


• Others: Notwithstanding anything herein to the contrary, we reserve the right to disclose any personally identifiable or non-personal information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Platform, or other users; or (d) in an emergency to protect the health and safety of our Platform’s users or the general public.

PUBLIC FORUMS AND PRIVATE CHATS

We may offer chat rooms, blogs, message boards, or similar public and private forums where you and other users of our Platform can share information and communicate – e.g., communicate with doctors, pharmacists and other medical professionals. The protections described in this Privacy Policy do not apply when you provide information (including personal information) in connection with your use of these public or private forums. We may however use personally identifiable and non-personal information about you to identify you with a posting in a public or private forum. Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our Platform. All private communications with medical professionals on and/or off the Platform are protected by doctor/patient privilege and as such we will not be liable for the disclosure of such information to third parties.

KEEPING YOUR INFORMATION SECURE

We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control. Please be advised, however, that while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your Personal Information. In the unfortunate event that your "personally identifiable information" (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.

OTHER SITES/LINKS

Our Platform may link to or contain links to other third-party platforms that we do not control or maintain, such as in connection with purchasing products referenced on our Platform and banner advertisements. We are not responsible for the privacy practices employed by any third-party platform. We encourage you to note when you leave our Platform and to read the privacy statements of all third-party platforms before submitting any Personal Information.

CONTACT & OPT-OUT INFORMATION

You may contact us as provided below if: (a) you have questions or comments about our Privacy Policy; (b) wish to make corrections to any Personal Information you have provided; (c) want to opt-out from receiving future commercial correspondence, including emails, from us or our affiliated companies; or (d) wish to withdraw your consent to sharing your Personal Information with others. You may contact us on dataprotection@totalhealthcare360.com. We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of our Platform.

CHANGES AND AMENDMENTS

We may, at our sole discretion, amend this Privacy Policy at any time. You should check this Privacy Policy periodically for modifications. If you access our Platform after we post modifications to the Policy, then you will be bound by such modifications. Where you do not agree to any modification to the Policy, please do not continue to access our Platform. Unless stated otherwise (such as during a specific purchase process), our current Privacy Policy applies to all information that we have about you and your profile. We pledge to adopt measures that conform to best practices and standard in handling customers' Personal Information and not to materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

CONDITIONS OF USE

If you decide to visit our Platform or patronize any of the Healthcare Providers listed on our Platform, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Service, and applicable laws.

SOLE STATEMENT

This Privacy Policy as posted on this Platform is the sole statement of our privacy policy with respect to this Platform, and no summary, modification, restatement, or other version thereof, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy to the Platform. This Privacy Policy should, however, be read together with our Data Protection Policy and Terms of Use.

DATA PROTECTION POLICY

This Data Protection Policy shall be read in conjunction with our Privacy Policy. THC which hereinafter may be referred to as ("our" "we" or "the Company") provides assurance and commitment to treating the information of users ('You or Your") of our websites, applications (including mobile applications ("Platforms") with the utmost care and confidentiality in accordance to the law and regulations on data protection.

With the provisions of this Data Protection Policy and our Privacy Policy, we acknowledge that we gather, store, and handle data fairly, transparently, and with utmost duty of care and respect towards individual rights.

A. Scope

As part of THC's operation, we often obtain and process information which includes names, addresses, phone numbers, Emails, etc. We collect this information securely and transparently and only with your full cooperation and knowledge. To ensure the protection of this information, we apply the following rules.

  • Use for lawful purposes only
  • Protect against any unauthorized and illegal access
  • Only share with the third party to provide services

To exercise the provisions of data protection regulations and show our commitment to ensure our compliant and adhere to the provisions, We:

  • Restrict and monitor access to sensitive data
  • Develop transparent data collection procedures
  • Train employees in online privacy and security measures
  • Build secure networks to protect online data from cyberattacks
  • Establish clear procedures for reporting privacy breaches or data misuse
  • Establish data protection practices (document shredding, secure locks, data encryption, frequent backups, access authorization, etc.)

B. How We Obtain Your Personal Data

We obtain your personal data when you use our service through the registration process. In the process of signing up, we request data such as name, phone number, address, Email, Company name, Designation, and Country. Through a third-party source, in the process of funding your making payments, you will be directed to our payment institution platform where you will be required to input your card detail for such funding. Please note that the data at this stage is not stored on the Platform but on the third party. In addition, when interacting with our customer service, you may be required to provide us with more personal data to provide quality services to you.

C. Personal Data Usage

Ways in which we used the personal data provided to us include processing or delivering our services, notifying you of the status of the services, and sending marketing or campaign affiliates to which you opt-in.

D. Sharing Your Personal Data

Notwithstanding the provision of this clause, THC does not sell nor trade customer personal data to anyone. We only use it to render our services to you.

We may share your data with our partners or suppliers to provide services to you. Such data may include your name, phone number, and Email address. We may also share your data with companies or organizations that we engage to provide services to us for the furtherance of your transaction or direct you to a third-party Platform that may provide services for you directly and/or on our behalf. An example is the payment of your subscription.

THE DATA PROTECTION POLICIES OF THESE THIRD-PARTY SITES MAY BE DIFFERENT FROM OUR DATA PROTECTION AND PRIVACY POLICY AND THUS, WILL GOVERN ANY TRANSACTIONS AND SERVICES PERFORMED ON THAT SITE. THC AND SUCH COMPANIES ARE EACH INDEPENDENT DATA CONTROLLERS AND NOT JOINT DATA CONTROLLERS. HENCE, YOU ARE ADVISED TO READ AND CONSENT TO SUCH THIRD-PARTY SITE DATA PROTECTION AND PRIVACY POLICY, AND WHERE APPLICABLE, INCLUDING THOSE OF HEALTHCARE PROVIDERS AND HEALTHCARE SEEKERS.

As an organization that offers our services in different regions, we may need to transfer your personal data to our service providers, affiliates, or contractors in various jurisdictions to provide our services to you. In such cases, we ensure adequate safeguards and measures are put in place for your data to remain protected.

E. Means of Securing Customer Personal Data

We secure your data by using a database with limited access and a secure server that encrypts all the data we collect. Hence protecting it from unauthorized third parties. We also use a firewall to prevent access to information on our system.

F. Customers Compliance

It is your responsibility as a THC customer to ensure that you comply and continue to comply with applicable data protection laws and regulations in your use of our services and in processing personal data. In addition, you will be responsible for the right to transfer, share and receive the consent of data subjects that you share with us to provide our service or usage of our service.

By using our service, you hereby undersigned and agree as follows:

You are complying and will continue to comply with applicable data protection laws and regulations that you processed through your use of our service.

Hereby indemnify THC, on a full cost basis, against any and/or all liabilities, claims, legal actions, proceedings, investigations, losses, penalties, interests and damages whatsoever as a result of data violation and/or you breaching any data protection laws and regulations.

You will not intentionally collect or process any special categories of Personal Data unless THC includes such types of data in the content submitted to you taking into account the nature of processing and the information available to you, You shall provide THC, insofar as this is possible and at THC's request, with all information required for THC to comply with statutory obligations under applicable data protection law (in particular, the obligations necessary to ensure the THC's compliance with security of processing, personal data breach notification, data protection impact assessment, and prior consultations with supervisory authorities), and will assist THC, insofar as reasonable, in meeting these statutory obligations.

G. Customers' Choices and Rights

You have the reserved right to decline the request of providing your personal information when requested by THC or THC's authorized representatives. You also have the right to withdraw given consent to our data protection policy and privacy policy. Please contact us at dataprotection@totalhealthcare360.com if you wish to exercise any of your rights. It is however noteworthy to mention that certain services or all services may be unavailable to you.

INTERNATIONAL STANDARD PRIVACY COMPLIANCE AT THC

THC is a company established and with offices in more than one jurisdiction thus, we recognize that we have users in different jurisdictions. Hence our approach to data policies is the international standard that covers specific data protection requirements from regions. Therefore, regardless of where you are located, we are committed to abiding by all applicable data protection regulations.

European Economic Area (EEA) and United Kingdom (UK)

If you are from a region such as Europe or the UK where there is a requirement of the legal basis for processing your personal data, the basis for collecting and using your personal data is as explicitly stipulated above. However, in certain circumstances, we may also have a legal obligation to collect certain personal data from you when required or mandated by a government or regulatory enforcement agency.

Should you require more information and/or clarification regarding the basis on which we collect and use your personal data, do not hesitate to contact us at dataprotection@totalhealthcare360.com

UNITED STATES

If you are from the United States, we recognize the Delaware Consumer Access and Deletion Rights. Thus, as provided above, you can contact us at any time to request any information regarding your personal data and also for your personal data to be deleted.

Once we verify that you are authorized to make the request, we will inform you of the limitation of service it may bring to you and ensure your request is carried out as swiftly as possible.

OTHER REGIONS

If you are in a region that is not specifically mentioned here, you can be rest assured that our policy is broad and extensive enough to cover and safeguard your interest regardless of where you are or reside. We offer high standards of privacy and data protection to all our customers and respect individual citizenship data protection regulation requirements. Some regions are only outlined based on the specific requirement from those regions for us to include in our privacy and data protection policy.

H. Changes in our Policies

We reserve the right to make changes to this Data Protection Policy or any other of our policies and terms at any time subject to our discretion. If we choose to change any of our policies, we will post those changes to this here and any other places we deem appropriate so that you are aware. If we make material changes to any of these policies, we will notify you here, by email, or using a notice on the Platform.